Privacy Policy
We are committed to protecting your privacy and ensuring the security of your personal information.
Last Updated: December 15, 2025
Welcome to ReelUp. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our shoppable video platform. Please read this policy carefully. By using ReelUp, you consent to the data practices described in this statement.
Information We Collect
Personal Information
When you create an account, we collect information such as your name, email address, company name, and billing information. This helps us provide and improve our services.
Usage Data
We automatically collect information about how you interact with our platform, including pages visited, features used, time spent on the platform, and your video engagement metrics.
Device Information
We collect information about the devices you use to access ReelUp, including device type, operating system, browser type, and IP address.
How We Use Your Information
Service Delivery
We use your information to provide, maintain, and improve our shoppable video platform, process transactions, and deliver customer support.
Communication
We may send you service-related announcements, promotional materials, and updates about new features. You can opt-out of marketing communications at any time.
Analytics & Improvement
We analyze usage patterns to enhance user experience, develop new features, and optimize our platform performance.
Data Sharing & Disclosure
Third-Party Service Providers
We share data with trusted partners who help us operate our platform, such as payment processors, hosting providers, and analytics services. These partners are bound by strict confidentiality agreements.
Legal Requirements
We may disclose your information if required by law, court order, or government request, or to protect our rights, privacy, safety, or property.
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.
Data Security
Encryption
All data transmitted between your browser and our servers is encrypted using industry-standard TLS/SSL protocols.
Access Controls
We implement strict access controls and authentication measures to protect your data from unauthorized access.
Regular Audits
We conduct regular security audits and vulnerability assessments to ensure our systems remain secure.
Your Rights & Choices
Access & Portability
You have the right to access, download, and export your personal data at any time through your account settings.
Correction & Deletion
You can update your personal information or request deletion of your account and associated data by contacting our support team.
Opt-Out
You can opt-out of marketing communications, disable cookies, and manage your privacy preferences through your account settings.
Children's Privacy
Age Restriction
Our services are not intended for children under 16 years of age. We do not knowingly collect personal information from children.
Parental Rights
If you believe we have collected information from a child, please contact us immediately and we will take steps to delete such information.
Policy Updates
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date.
Continued Use
Your continued use of our services after any changes indicates your acceptance of the updated Privacy Policy.
Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:
Address
ReelUp LTD, 171 Shirley Road, Croydon, England, CR0 8SS
Ready to get started?
Start your 7-day free trial today. No credit card required.